Building retail resilience in Australia

How Flooid helps supermarkets & convenience strengthen security and reduce shrinkage

Retail in Australia is facing serious pressure. Shrinkage is rising, store theft is accelerating, and cyber incidents have highlighted the fragility of many retail systems.

The recent CrowdStrike outage reminded Australian retailers how quickly operations can stop when systems are not resilient. For major supermarket chains such as Woolworths and Coles, this has become a strategic issue that affects revenue, customer experience, and brand trust.

Flooid is powering retail innovation across Australia and the APAC region with a global cloud-native platform designed to strengthen resilience, enhance security, and scale effortlessly.

This blog explores the current state of retail shrink in Australia, why building resilience is more critical than ever, and how Flooid offers retailers in NSW, Victoria, Queensland, and beyond a practical way forward.

Why shrinkage and security are top concerns in Australian retail

Australian retailers report that theft is now a national productivity problem, costing an estimated 9 billion (The Australian), with food and grocery retail among the most affected sectors (UST Australia). Here are some stats from various states:

• Store theft in NSW rose 23.7 percent from 2021 to 2022, the fastest rise since records began in 1995 (Reuters)
• Retail theft offences in NSW increased 47.5 percent year on year to June 2023 as stores reopened after lockdown (BOCSAR)
• Victoria and Queensland continue to see increases in organized retail crime and aggressive in store behavior (The Guardian)

These trends show the same story. Shrinkage is rising, customers are under financial pressure, organized crime groups are more active, and staff are facing more difficult interactions. At the same time, cyber threats are growing, and outages like CrowdStrike have made retailers rethink their resilience strategies.

Flooid is built for this environment.

Flooid in Australia & APAC: A local team backed by global retail technology strength

Flooid provides a composable, unified commerce platform that gives retailers confidence that stores will stay operational, secure, and connected. Our APAC team works directly with Australian retailers, helping them build resilience across people, process, and technology.

Flooid brings:

• A cloud based, composable, secure architecture that supports both online and in store journeys
• POS and store systems that continue running even if central systems or networks are down
• ISO aligned security and continuous vulnerability monitoring
• A rules-based engine that supports fraud detection and risk identification
• Integration with computer vision, RFID, sensors, and analytics for multi-layered shrinkage prevention
• Predictable recovery and reduced downtime during outages or disruptions

Australian supermarkets want confidence that their technology will support their teams in every scenario. Flooid provides that confidence with resilience built into the foundation. Moving to cloud brings value, agility, savings and flexibility, but it must come with assurances of store operations resilience and protection from trade interruption – that’s where Flooid’s proven portfolio of endpoints shine brightly “down under”.

Why Flooid is the right partner for Australian retailers

Flooid gives Australian retailers a clear and achievable path to stronger resilience and better security.

With Flooid, retailers gain:

• A proven global platform supported by a dedicated Australian and APAC team
• Built in operational resilience that reduces downtime
• Secure architecture designed for modern cyber and in store threats
• Tools that reduce shrinkage and support store teams
• A future ready foundation that adapts as retail needs evolve

Australian retailers want reliability, stability, and a partner they can trust. Flooid delivers exactly that.

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