Self-service makes sense. In a time-starved world, shoppers and retailers value speed of purchase, the surety of an online trail and the ability to engage on a mobile device, wherever and whenever they are.
Covid-19 has added impetus to the move away from face-to-face interaction. Here are some recent statistics.
- 13% of Americans are using self-checkout more often and 79% intend to continue
- 27% of small businesses in the United States have reported an increase in contactless payment services like as Apple Pay, according to a survey by the Electronic Transactions Association
- 32% of Americans have said they are speeding up shopping trips
Customers may be more comfortable buying without engaging with associates, but self-service doesn’t have to be impersonal. The rise of online shopping, in-store apps and geo-location technology means retailers have access to an incredible range of customer data. Harness that data at an individual level, and you can still personalize the engagement, even if it’s a swift shop performed without human interaction.
Read our whitepaper to find out how Flooid and its network of innovation partners including collaborators like Intel and the Open Retail Initiative are enabling retailers to:
- Recognize and reward individual customers
- Understand and influence customer behavior
- Personalize offers and incentives remotely
Flooid works with the largest retailers in the world. If you want to learn more about the capabilities of Flooid, contact us.
Flooid travaille avec les plus grands détaillants du monde. Si vous souhaitez en savoir plus sur les capacités de Flooid, contactez-nous.
10th December 2024
Five ways Flooid drives success in omnichannel retail
Flooid Blog - Retail Platform and Solutions
4th December 2024
Flooid to attend Retail’s Big Show
Flooid Does
21st November 2024
The store of the future
Flooid Blog - Retail Platform and Solutions
22nd October 2024
Flooid thinks: People and process, as well as technology
Flooid Thinks
30th August 2024
The evolution of retail: Adapting to change with omnichannel solutions
Flooid Blog - Retail Platform and Solutions
22nd August 2024
Flooid Fosters Fuel and Convenience Store Success With Unified Commerce Platform
Flooid Blog - Retail Platform and Solutions
31st July 2024
Enjoy infinite innovation with Flooid
Flooid Blog - Retail Platform and Solutions
11th July 2024
Enhancing the customer and employee experience with Flooid
Flooid Blog - Retail Platform and Solutions