Optimising self-serve point-of-sale
Point-of-sale is changing. Post-pandemic, self-checkouts have increasingly become the norm for many retailers across the world, with customers opting for the speed and consistency of their services over traditional, face-to-face experiences. One recent study estimated that almost 40% of all grocery store transactions in the US are now self-checkout, while another forecast sees usage increasing by 13.3% to 2030.
While self-checkouts create a welcome opportunity for retailers to increase the density and efficiency of points-of-sale throughout their locations, the technology can pose significant issues. Customer frustration can arise from the need for interventions when items have not been registered correctly, or if they require age verification. In these situations, help is needed from assistants, but their roles are now increasingly split between monitoring self-checkouts, restocking, housekeeping and attending to alerts.
With attention divided, theft has become a growing concern at self-checkouts. Amid a cost-of-living crisis, organised criminals are using sophisticated methods to walk away without paying and other customers might be tempted to do the same. A recent survey from ECR found that self-checkout systems accounted for as much as 23% of respondents’ total unknown store losses, with malicious losses representing 48%.
There is ultimately no single solution or silver bullet for this widespread problem. It is instead a sum of parts that range between business process, human factors and software gives store assistants the remote tools they need to keep customers on track and happy, while also monitoring transactions in real time to catch non-payments.
Empower staff, reduce shrink and accelerate transactions at SCO – Seven ways to optimise points-of-sale in retail is a new white paper from the team at Flooid. Outlining several use-cases for Empower in retail, along with an animation illustrating the wide-ranging impact of the tool, these guides provide useful insights into how Empower can transform retail operations.
Read it to discover how Empower creates: