Powering the connected customer journey

Cust2Mate

Turning every cart into a connected in-store experience

Cust2Mate transforms standard shopping carts into smart, AI-driven touchpoints that elevate the entire in-store journey. By bringing real-time checkout, personalised engagement, and actionable data directly into the aisle, retailers can connect with shoppers where it matters most, at the moment of decision.

When combined with Flooid’s unified commerce platform, retailers can:

• Deliver faster, more flexible checkout experiences
• Bring ecommerce-like convenience into physical stores
• Enhance customer engagement
• Unlock new opportunities such as in-aisle retail media
• Bring real-time visibility into shopper behavior and intent

Together, Cust2Mate and Flooid enable retailers to bridge the gap between digital and physical retail, creating a more connected and intuitive shopping journey.

TransactionTree

Extending the journey beyond the transaction

TransactionTree transforms the transaction from a moment of record into a driver of ongoing customer engagement.

Integrated with Flooid, its digital receipt and customer engagement platform unlocks real-time transaction data to extend the customer relationship well beyond the point of sale.

Together, this enables retailers to:

• Access transaction data across all channels through a single, trusted view
• Activate real-time, post-purchase engagement through dynamic digital receipts
• Deliver personalised communications that strengthen loyalty and lifetime value
• Reduce paper usage while supporting sustainability initiatives

This integration creates a continuous, connected customer journey—where every transaction becomes an opportunity to engage.

By embedding intelligence into each interaction, retailers can deepen relationships, increase Customer Lifetime Value, and turn everyday purchases into long-term growth.

TransactionTree™ and Flooid are already delivering this capability in live environments, helping retailers drive more connected, measurable customer experiences at scale.

Acrelec

Extending convenience through mobile order and pay

Our sister company, Acrelec, brings flexible mobile order and pay capabilities to the connected retail and hospitality experience — supporting retailers wherever food, drink, and services are sold.

Acrelec’s solutions allow retailers to offer mobile and kiosk‑based ordering for all their Foodservice areas, in‑store cafés, food counters, concessions, and grab‑and‑go zones, as well as for customers ordering on the move. Shoppers can browse menus, place orders, and pay directly from their own devices or via in‑store kiosks, reducing queue pressure and creating a more seamless, self‑directed journey.

When integrated with Flooid’s platform, Acrelec helps retailers to:

• Enable mobile order and pay for in‑store F&B, pre‑order, and click‑and‑collect scenarios
• Reduce queue times, improve peak‑time throughput, and support faster service
• Improve staff productivity by shifting counter based transactions to self‑service
• Deliver consistent, end‑to‑end customer experiences across store formats
• Support high‑volume environments with scalable, enterprise‑ready technology

The result is a more connected and efficient experience that meets customers wherever they choose to engage — whether ordering a coffee in‑store, collecting food during a store visit, or using a kiosk in a high‑traffic environment.

Visit Stand P68 to see Acrelec’s mobile order and pay solutions in action as part of Flooid’s wider connected commerce ecosystem.

Better together at Stand P68

Flooid provides the foundation through a composable, API-first unified commerce platform. Cust2Mate enhances the in-store journey. TransactionTree extends engagement beyond the transaction. Acrelec enables flexible ordering and payment experiences.

Together, they enable:

• Connected experiences across every touchpoint
• Greater personalisation and customer insight
• Faster innovation through integrated solutions
• A seamless journey from browse to purchase to post-purchase

Donna Stevens, SVP Global Marketing at Flooid, said, “We’re thrilled to be invited back to share more insights into the fast-moving future of end-to-end commerce innovation.”

“We’ll be covering new technologies, new types of points-of-service, and new ways to stop harmful shrink, while empowering head office and front-line staff to be the difference their retail operations require for the years ahead.”