The ever-evolving world of omnichannel shopping and payments presents opportunities for retailers to work with specialist partners to deliver customers a more enjoyable frictionless shopping experience.

Flooid has joined forces with Planet, a combined global payments and technology company, to help them achieve this with a fully integrated retail commerce platform.

The partnership sees Flooid initially integrate its leading commerce platform with Planet’s Order Management System (OMS), followed by a future plan to support an integration with Planet’s omni-channel payments solution. This means retailers can enjoy access to a fully integrated retail commerce solution, all through a single partnership.

By integrating with Planet’s capabilities, Flooid extends its end-to-end solution for retailers looking to optimize operational efficiency, inventory management, customer experience, and competitiveness, all essential for keeping shoppers satisfied.

Donna Stevens, Senior Vice President of Product and Marketing Management at Flooid, said, “The strategic partnership between Flooid and Planet further builds upon our capabilities to facilitate our clients’ day-to-day successful operations and achieve their objectives to reduce their cost to serve while equally offering flexible payment options along with omnichannel shopping capabilities to their consumers.

Overall, the goal of the integration is to make things easier…easier for the customer, store, customer services, omnichannel ecosystem, and head office.

Customers have the choice of shopping however they wish through a single basket that can be surfaced anywhere along with fulfilled product promises. A quick, convenient and personalized shopping experience elevates customer satisfaction and conversion rates.

“Flooid’s customers and their consumers expect seamless, frictionless, flexible, consistent and easy shopping anywhere, anytime, adapted to their preferences. Our partnership with Planet ensures this expectation is not only met but exceeded through the combination of capabilities and strengths of both companies,” Donna said.

The integration enables stores to manage all orders consistently, flexibly, at their fingertips in a single familiar user experience. This empowers teams to enhance the customer experience, increase conversion, and drive higher average transaction values (ATVs).

The two solutions together ensure that the following key objectives for retailers are addressed:

  • Head office can reduce carrier costs by converting stores into distribution centres (DCs), simulating journeys and ensuring omnichannel is profitable and efficient, providing a product promise that suits a retailer’s specific operations
  • The omnichannel ecosystem offers a cohesive architecture, bringing simplicity to complex features including mixed basket transactions
  • Sales are increased by making all products accessible across all sales channels and empowering customer service associates to support shoppers quickly and efficiently across the full end-to-end sales cycle

Luca Cassina, President Retail at Planet, said, “We are delighted to have formed a strategic partnership with Flooid. For retailers, the OMS is central to managing customers’ expectations in support of delivering an amazing shopping experience. The integration of our OMS with Flooid’s POS helps to remove friction from the process and makes it easier for retailers and their staff to operate. This is just the start and we’re excited to be working with Flooid to also integrate our payments solutions and to redefine the shopping landscape.

For more information, watch the Flooid x Planet: Inside the Partnership video.


 
About Flooid

Flooid helps retailers create the seamless shopping experiences customers demand. Flooid’s unified commerce platform empowers merchants to sell to customers flexibly and consistently wherever they are and however they choose to shop. Our best of breed open ecosystem givers retailers the power to connect leading retail tech partners with a single unified commerce platform to engage with your shoppers, sell more effectively across channels and adapt to retail shopping changes we have yet to imagine.

About Planet

Planet provides integrated software, payment, and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Planet helps its customers and partners make the most of the connected commerce revolution. Our software and payment technology enables businesses to unlock the benefits of a more connected and digital world.

Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.  With headquarters in London and nearly 3,000 expert employees located across six continents we serve customers in over 120 markets.

For more information, visit:

Website: www.weareplanet.com

LinkedIn: www.linkedin.com/company/planet

For more information, please contact:

JessiLane Braswell, Marketing Communications Manager, Flooid
jessilane.braswell@flooid.com

Peter Underwood, Communications Manager, Planet
peter.underwood@weareplanet.com

Flooid travaille avec certains des plus grands détaillants mondiaux. Si vous souhaitez en savoir plus sur les capacités de Flooid,veuillez nous contacter.

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