Abraham Lincoln was reported to have said that if he were given eight hours to chop down a tree, he would spend six hours sharpening his axe. Whether chopping down trees or accelerating the next generation of retail software and consumer shopping habits, the Flooid Product team spends a significant amount of their time sharpening their proverbial axes.
To ensure Flooid Solutions continue to help our retail clients thrive, Flooid takes a purposeful approach to the Product Development Process. We thought you might be interested in understanding the process we use to understand where the future of retail is heading, to uncover critical market needs and to prioritise enhancements and features. Let’s examine this a bit further.
It all starts with research
Much of our research starts with input from current users to understand the challenges and problems our clients and their consumers face. This happens through our Sales and Client Executive Teams, Product Managers and Professional Services consultants, Support and Customer Service Organisation, as well as our Customer Advisory Councils. We’ve found that our Annual User Groups are a great source of feedback! We also use a variety of industry research tools and work with independent researchers to ensure we understand the competitive landscape in our industry space and areas that offer opportunity for innovation or where there are unmet needs.
Focus on highest impact
The information we gather during the feedback process informs our decisions about which challenges are most urgent and offer the largest benefit for our current clients and our future customers. These are then prioritised and planned in our Product Roadmap. And we stay agile, literally, to adapt to changing business demands. We aim to ensure that we are always making the best long-term strategy decisions for our users, as we want Flooid solutions to help them today and in the future.
Solve the problem
After we’ve identified our priorities, we let our engineering teams get to work on building the needed solutions. Because retail and hospitality are our focus, we work to solve problems from the industry’s point of view in a way that makes sense for operations and for shoppers and guests. We literally put ourselves in the shoes of the cashier or consumer and work to make the shopping experience faster, easier and more seamless.
Innovate, innovate, innovate
Our industry is always evolving and because of that we test, innovate and iterate constantly to ensure Flooid is solving industry problems in the best way possible.
Point taken, Honest Abe. Spend the time to do your research, plan, prepare, and then execute. Tiiiimber! It’s the Flooid way.
If you are a current Flooid client and you are interested in providing feedback to us, please reach out to your Account Executive or send us a note using our Contact form. We appreciate and value your input.