Empower - remote assistance

Utilizing existing in-store POS and mobile devices, Empower delivers instant alerts to associates if a customer needs help, if a SCO goes offline, and allows them to remotely verify age restricted items. This builds upon the frictionless checkout experience as their interruptions are being monitored remotely, resulting in shorter queues and increased consumer satisfaction.

Associates monitor transactions in real-time, enabling the visual cross check of items scanned, comparing to those appearing on the live transaction feed.

Choose Empower by Flooid:

• OS agnostic
• Easy to use and deploy
• Set your own tolerances on hesitant scanning
• Immediate visibility
• Developed by SCO experts
• Real-time transaction auditing
• Available on SCO, cashier operated registers, convertible lanes, kiosks or mobile POS

“There is still a real need for retailers to both better understand how they are affected by SCO-related losses – where, how, and why they are happening – and undertake rigorous and robust evaluations of the interventions they are employing.”

The ECR Retail Loss Group