Flooid’s Empower offers associates a simultaneous way to manage loss and deliver a proactive customer service – all at a safe and discreet distance. An efficient solution built for associates enabling fast intervention processing and remote monitoring of transactions and alerts.

Utilising existing in-store POS and mobile devices, Empower delivers instant alerts to associates if a customer needs help, a SCO goes offline, or other interventions need attention. Empower allows the associate to remotely react to age-restricted items, furthering the frictionless checkout experience as interruptions are monitored remotely, resulting in shorter queues and increased consumer satisfaction.

Customer difficulties or suspicious activity is immediately visible, for the associate to resolve or verify, either in person or at a discrete distance.

Associates monitor transactions in real-time, enabling the visual cross check of items scanned, comparing to those appearing on the live transaction feed.

Choose Empower by Flooid:

  • OS agnostic
  • Easy to use and deploy
  • Set your own tolerances on hesitant scanning
  • Immediate visibility
  • Developed by SCO experts
  • Real-time transaction auditing
  • Available on SCO, cashier operated registers, convertible lanes, kiosks or mobile POS


 

“By 2030 there will be more than 2.1 million self-checkout installations around the world”

Datos Insights

Core benefits of Empower:

Reduced shrink

Spot disparities in what’s being scanned and what’s being bagged in real-time, then decide whether to intervene.

Enhanced transaction flow

Respond to customer issues immediately with real-time alerts.

Fewer hold-ups

Reduce friction for age-restricted items.

Fewer walk-aways

Improve proactive customer service and reduce abandoned baskets.

Intelligent monitoring

Monitor suspicious activity with end of transaction summaries.

Live troubleshooting

Staff are immediately alerted if a SCO goes offline for any reason.

Pair with Flooid’s Loss Prevention Engine

React to potential fraud patterns detected. Fight fraud with facts, see patterns, act faster.

Watch the Flooid Empower introductory video:

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